For Retailer

Payment & Delivery

• We have received a partial delivery, do I have to pay the shipping again?
• What are the shipping costs?
• Can I use my credit invoice on a purchase?
• I have a credit invoice that I want to be reimbursed, how do I do this?
• How will I receive my refund and how long will it take?
• Where can I find my invoice?

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Shipping

• Can I change my delivery address afterwards?
• I have received a partial delivery, when will I receive the rest?
• When will the delivery arrive?
• Do you have free shipping?
• What happens if I don't collect my delivery?
• My delivery is delayed, what do I do?

Order

• Can I cancel my order?
• The product I want is sold out, when will it be back in stock?
• Where can I find my order confirmation?
• How can I add a product to an existing order?
• How can I make an order?

Returns & Warranty

• I have made a complaint that has been approved, what should I do with the defective products?
• We have products that we need to reclaim, how do we do it?
• I have ordered too many products, how do I make a return?

B2B Login

• I forgot my password, how can I reset it?
• How do I log in?

Retailer

• I want to become a retailer, how do I contact you?