We need you to contact customer service and describe the fault and send in pictures or video documentation where the defect is clearly visible.
A Christmas tree stand that is used is not considered to fall within the framework because the fault was discovered within a reasonable time. Factory defect on the Christmas tree stand that is discovered when you unpack the product however, is considered approved.
Is the defect a factory defect? Then we need such pictures or video. Before use. Or did the defect occur due to improper handling? Was the tree too high or too large? Was it not mounted correctly? Were the screws tightened properly? Was set Christmas tree down crooked? Straight on the screw?